Welcome to the National Practitioner Support Service (NPSS) website. NPSS supports local authorities to deliver improved early intervention and prevention focused housing options services.

The NPSS National Conference 2017 - Booking now open

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NEWS - NPSS and CIH joint briefing paper

The National Practitioner Support Service is pleased to share with you a joint briefing aimed at supporting local authorities to develop homelessness prevention solutions. This briefing was developed in partnership with colleagues from the Chartered Institute of Housing.

NPSS would like to take the opportunity to thank the many local authorities who contributed to this briefing through their ongoing work to provide early intervention and prevention based services.

Please click the image below to download a copy of the briefing paper.

The National Practitioner Support Service (NPSS) is a new service set up specifically to develop and administer this framework for providing continuous improvement in front line housing services through the development and delivery of the Gold Standard Challenge. This is funded by the Department of Communities and Local Government and based on the Government report 'Making Every Contact Count'.

The challenge is a local authority, sector led peer review scheme designed to help local authorities deliver more efficient and cost effective homelessness prevention services. The challenge follows a 10 step continuous improvement approach that starts with a pledge for local authorities aspiring to ‘strive for continuous improvement in front line housing services' and culminates in an application for the Gold Standard Challenge.

This website requires log-in details and a password. These will have been sent to a lead contact within all local authorities. If you are from a local authority and wish to enquire who your lead contact is, then please contact us using the yellow message panel at the bottom of the page.

By logging onto this website, you are confirming that you are taking Step One of the 10 step continuous improvement approach by pledging to strive for continuous improvement in front-line housing services. This will unlock your access to all the FREE resources which are available on the website.